Terms and Conditions


DELIVERY:

All orders placed before 1pm for goods in stock will be dispatched the same day for delivery the following working day. If an item is short stocked it will be dispatched the following working day from the time of order. If we are unable to dispatch your goods within 2 working days we will contact you and give you the option to cancel.

Your item is delivered straight from the manufacturer ensuring you recieve the latest products. However if on delivery of your item please check your purchase for any defaults. If you are unhappy in any way with the item please refuse it and do not sign for it.

We only dispatch to the card holders billing address as confirmed by the card issuers AVS system. If you require delivery to a different address you will need to contact us either by phone or E-mail so further security checks can take place.

You can have goods sent to an address other than your home adress by paying for goods by either cleared check or bank transfer, you will need to contact us by phone or E-mail to arrange this option.


Warranty Policy

All ladders, step ladders and paltforms supplied by TVE Ladders are authentic UK sourced products with full UK Warranties, and are covered by at least twelve months full manufacturers’ warranty. 

If you are in any way unhappy with any of your purchases, you can return all unused goods, in their original packaging, within 7 days for a refund. email us with a description of fault and make and model of product.

Should a replacement product be dispatched before the faulty or unwanted item is received, you will be charged for all products (including delivery) until the returned product has been received. Only then will a refund be issued.

If you require a refund, we will credit your credit or debit card within 7 days of receipt of the returned product.

For faulty goods, we will either replace the goods or refund you in full. We will inspect all products returned to us faulty. If we discover that they are not faulty we may recharge costs incurred by us.

If we send you a product that you did not order with us please use the returns policy. We will collect it however if you return it to us we will refund you the original delivery costs and the cost of returning the product.

If we suspect that the goods have been used or any of the above conditions are not met we reserve the right to return the goods without notice.

All packages returned to us via the courier will be subject to reshipping charges of the original shipping value.

Your statutory rights are unaffected.

You may cancel your order at any stage before, and up to 7 days after, the goods are delivered to you by notifying us in writing at the address or emailing us at the address given at the end of this section. We aim to process your order for dispatch to you within two working days of receiving it. Consequently, even if you do cancel your order shortly after placing it, it is possible that we may be unable to prevent goods you have ordered being dispatched to you and you may then need to return them to us.

All products come complete with the manufacturers warranty.

To cancel you order, please write to:

Customer services
TVE Ladders Sales Centre
70-78 Ock Street
Abingdon
Oxon
OX14 5BZ

Alternatively email: sales@tvepowertools.co.uk

CREDIT CARDS:
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. All our credit card payments are processed by 'XXXX part of Natwest Bank, giving you total peace of mind

PRIVACY POLICY:
TVE ladder Sales Centre do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

RETURNS:
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm